Open Positions

Description

Viken Detection is seeking an experienced and highly motivated Installation & Deployment Project Manager to join our team. In this critical role, you will be responsible for the end-to-end planning, scheduling, and execution of our complex, electromechanical security system installations worldwide. As a key member of our team, you will ensure projects are delivered on time and on budget, contributing directly to our reputation for providing excellent customer support globally.

The ideal candidate is a hands-on problem-solver with strong communication skills and a passion for managing projects from inception to completion. This role requires the ability to coordinate effectively with internal teams, external partners, and clients while navigating the challenges of international travel and diverse work environments.

Key Responsibilities

• Lead and oversee the full project lifecycle, from initial planning to final delivery, ensuring all phases are completed efficiently and effectively.
• Act as the primary point of contact, coordinating activities among Viken staff, installation partners, and end customers.
• Provide direct, on-site support for installation and deployment activities, troubleshooting both electrical and mechanical issues as they arise.
• Break down large-scale projects into manageable tasks, create detailed schedules, and proactively identify and solve potential roadblocks.
• Maintain clear and consistent communication with all project stakeholders, and ensure all project documentation, including feedback and progress reports, is meticulously managed.
• Monitor and control project budgets to ensure all installations are completed within financial constraints.
• Conduct regular project meetings (pre-installation, during, and post-completion) to keep teams aligned and on track.

Description

Viken Detection is seeking a detail-oriented and experienced Field Service Technician to join our team. In this role, you will be a crucial part of our global customer support effort, responsible for the worldwide training of service partners, as well as the diagnosis, repair, and calibration of our advanced security products.

You will provide essential on-site and remote support, ensuring our x-ray portals and handheld analyzers operate at peak performance. This position requires strong mechanical and electrical troubleshooting skills, a commitment to quality, and the ability to work independently in diverse international environments. Your efforts will directly contribute to strengthening our reputation for delivering exceptional customer service.

Key Responsibilities:

• Perform preventative and corrective maintenance, as well as troubleshooting, on Viken equipment both on-site and remotely.
• Develop training materials and provide hands-on instruction to our global representatives on the repair and maintenance of our x-ray systems.
• Offer timely and effective support to service representatives via phone, email, chat, or in-person.
• Diagnose instrument faults, perform repairs to factory specifications, and update internal databases with service details. This includes disassembling and reassembling delicate components.
• Manage the internal service parts program to ensure our representatives have the necessary components for repairs.
• Identify and document the root cause of issues and contribute to the continuous improvement of our service processes.
• When not deployed in the field, assist the operations team in our Burlington facility with building new devices and components.

Description

JOB PURPOSE

The Senior Systems Engineer is responsible for focusing on the challenges of integrating complex systems. The Senior Systems Engineer is responsible for working across engineering domains and with product management to support new product development and integration. This position requires the application of Systems Engineering principles to support the requirements providing analysis, integration, development, and verification of new and existing products.

JOB RESPONSIBILITY SUMMARY

• Working with internal customers, other integrators, and development of CONOPS for the use of products in the field.
• Defining/documenting baseline requirements which may include analysis of customer/systems requirements; CONOPS development; establishing and documenting derived and decomposed requirements for different subsystems and disciplines (EE, ME, Software).
• Enable fast prototyping of new features by owning design, modeling, and implementation.
• Preparation of engineering integration documentation (Test Plans/Descriptions/Procedures)
• define effective feature integration and verification plans.
• Working with development team in establishing systems design including use cases/user stories, preliminary and detailed design, system architecture, and internal and external interfaces
• Collaborating with developers; providing feedback and insight to development teams on requirements and testability
• Working across functions and team boundaries in developing, documenting, and executing test plans and procedures for all phases of testing from integration to full system integration testing; defining verification and validation methods
• Lead the Risk Management for the product.
• Participating in and preparation of materials for technical reviews and various other technical exchange meetings
• Recommending and developing new, innovative, and efficient process improvements to current testing processes and methodologies including use of automated testing approaches
• Collaborates with other professionals to ensure high quality deliverables including transitioning from development to production within organization guidelines, policies, and procedures.

Description

Viken Detection is seeking a highly experienced Principal Mechanical Engineer to provide technical leadership and architectural ownership across our advanced detection and imaging systems. This highest-level individual contributor role sets mechanical design strategy, drives cross-platform alignment, and tackles complex system-level challenges. The Principal Mechanical Engineer partners closely with Engineering, Physics, Program Management, and Operations to deliver high-performance, manufacturable, reliable, and cost-effective solutions from concept through sustaining engineering.

Responsibilities

• Serve as mechanical system architect for major product platforms 
• Lead system-level design decisions, trade studies, and risk mitigation 
• Establish mechanical standards, best practices, and reusable design architectures 
• Drive cross-functional alignment across mechanical, electrical, software, and physics teams 
• Lead development of complex electromechanical systems including structures, mechanisms, and enclosures 
• Drive early-stage innovation by assembling and testing proof-of-concept prototypes to validate concepts and reduce technical risk
• Own mechanical execution across the full product lifecycle from concept through sustaining 
• Resolve high-impact, cross-subsystem technical challenges 
• Oversee tolerance analysis, structural integrity, environmental robustness, and reliability 
• Partner with Operations to ensure manufacturable, scalable, and cost-effective designs 
• Lead mechanical NPI efforts, production readiness, and supplier engagement 
• Incorporate production, quality, and field feedback into continuous improvement 
• Mentor engineers and lead technical design reviews 
• Influence engineering roadmaps, resourcing, and long-term technical strategy 
• Advise engineering leadership on mechanical risk, capability, and execution 
• Promote engineering rigor, documentation quality, and technical excellence
• Travel as needed (e.g., to suppliers, manufacturing partners, field deployments, or customer sites) to support development, integration, and issue resolution

Description

Our Company

Viken Detection provides enabling security imaging and material identification solutions that help law enforcement and safety inspection professionals keep the public safe from drug trafficking, terrorism, and environmental hazardous threats. The company’s innovative vehicle scanners, the OSPREY PortalTM series, and its handheld products, the HBI-120TM, NIGHTHAWK-HBITM, FOXHOUND-HNATM and Pb200i are the recognized leaders in their markets. Viken Detection is headquartered just west of Boston in Burlington, Massachusetts. For more information, visit www.vikendetection.com

Summary:

We are seeking a Large-Scale Assembly Technician to join our team. In this role, you will be crucial in assembling a wide variety of electronic components and systems. Your work will directly contribute to the quality and reliability of our products, from initial assembly to final system testing. This is an entry to intermediate level position for someone looking to grow with Viken detection and take on more responsibility as knowledge is gained.

Responsibilities:

• Performs box build and system level assembly on a variety of components, related to x-ray security scanners.
• Able to reliably travel between various Viken sites within Massachusetts including Burlington, Haverhill and Ayer (mileage reimbursed)
• Conduct basic repair including component swaps and minor mechanical changes.
• Proficient with basic computer operations and Microsoft Office software. Able to clearly communicate technical problems, shortages and challenges. 
• Follow detailed written assembly instructions and accurately record quality data throughout the process.
• As required, assist in the maintenance of material storage and system shipment activities.
• Records quality data during assembly
• Maintain a clean and organized workspace to ensure a safe and efficient production environment.

Description

Overview

We are seeking a technically curious, self-directed Technical Writer to create clear, practical documentation for customers, field teams, and internal stakeholders.

This role focuses on user manuals, troubleshooting guides, service documentation, and training materials. The ideal candidate can quickly learn complex systems, translate technical concepts into actionable content, and bridge the gap between engineering and end users.

This is a highly autonomous role requiring independent information gathering, effective collaboration with engineering, and full ownership of documentation. It is not focused on deep engineering specs, but on delivering usable, real-world technical content.

Responsibilities

Develop and maintain high-quality documentation, including:

• User manuals and installation guides
• Troubleshooting and diagnostic documentation
• Service and maintenance procedures
• Knowledge base articles and FAQs
• Create training-oriented content that combines foundational documentation with real-world applications and use cases
• Independently gather technical information through interviews, observation, and review of engineering materials (specs, logs, system outputs)
• Partner with engineering teams to validate content while minimizing impact on their time
• Translate complex technical concepts into clear, concise, and actionable instructions for end users and field/service teams
• Structure and organize documentation for usability, searchability, and quick reference in field environments
• Collaborate with customer support and field service teams to identify documentation gaps and continuously improve content
• Maintain documentation standards, templates, and style consistency
• Proactively update documentation based on product changes, field feedback, and support trends
• Contribute to improving documentation workflows, tools, and processes

Description

Viken Detection is seeking an experienced and driven Senior Mechanical Engineer to join our growing, highly collaborative engineering team. This role will play a key technical leadership position in the development of next-generation X-ray and chemical detection systems, spanning precision handheld devices to large-scale vehicle and cargo scanning platforms.

The Senior Mechanical Engineer will lead complex mechanical designs, mentor junior engineers, and partner closely with Engineering, Physics, Program Management, and Operations to drive products from concept through full-rate production and sustaining engineering.

Responsibilities

• Lead mechanical system and subsystem design efforts across multiple product platforms
• Collaborate with Engineering, Physics, and Program Management teams to refine system architecture and requirements
• Drive rapid prototyping and proof-of-concept development in a fast-paced R&D environment
• Own mechanical design deliverables including Bills of Materials (BOMs), drawings, tolerance analyses, and test fixtures
• Support New Product Introduction (NPI) activities, including early production builds and training manufacturing teams
• Perform and guide sustaining engineering, incorporating production, quality, and field feedback into design improvements
• Apply engineering judgment to designs involving plastics, structural metals, rotating mechanisms, and electromechanical assemblies
• Provide technical mentorship and design guidance to junior mechanical engineers